🚨 Emergency Services
24/7 Emergency Support for DEER Nigeria Customers
State Emergency Management Agencies
FCT Emergency Management Agency (FEMA)
DEER Nigeria Emergency Support
Emergency Hotline
+234 807 900 9709WhatsApp Emergency
Chat NowFor energy-related emergencies after contacting government services
⚠️ Emergency Response Protocol
- Life-threatening emergencies: Call 199 (National Emergency) immediately
- Fire emergencies: Call 199 (Fire Service) first, then evacuate
- Gas leaks: Call 199, evacuate area, then contact DEER Nigeria
- Electrical hazards: Call 199 if public safety risk, then DEER Nigeria
- Equipment issues: Contact DEER Nigeria directly for technical support
Emergency Service Areas
Abuja (FCT)
Full emergency services available 24/7 including gas leak response, electrical emergencies, and equipment malfunctions.
Government Support: FEMA, FCT Fire Service
Coverage: All 6 Area Councils
Lagos State
Comprehensive emergency support covering all Lagos areas with rapid response teams.
Government Support: LASEMA, Lagos Fire Service
Coverage: All 20 Local Government Areas
Types of Emergencies
Gas Leak
Suspected gas leak or strong gas odor
CRITICAL PRIORITY
Electrical Emergency
Power outages, electrical faults, or safety concerns
HIGH PRIORITY
Equipment Malfunction
Faulty meters, regulators, or delivery equipment
MEDIUM PRIORITY
Response Times
Immediate
Government Emergency Services
15 min
Critical Gas Emergencies
30 min
Electrical Emergencies
1 hour
Equipment Issues
General Safety Guidelines
DO:
- ✓Call 199 for life-threatening emergencies first
- ✓Keep emergency contact numbers easily accessible
- ✓Know the location of gas shut-off valves
- ✓Evacuate immediately if you smell gas
- ✓Follow instructions from emergency responders
DON'T:
- ✗Use electrical switches during a gas leak
- ✗Attempt to repair gas or electrical equipment yourself
- ✗Ignore unusual smells or sounds from equipment
- ✗Use open flames near suspected gas leaks
- ✗Delay calling government emergency services